Southbay Lash Academy - Appointment and Service Policies
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24-Hour Cancellation Policy
We kindly ask for 24 hours' notice if you need to cancel or reschedule your appointment. Failure to do so will result in a $30 cancellation fee.
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Deposit for New Sets
A deposit is required for all new lash sets. This can be paid via Apple Pay or Venmo. Please contact Southbay Lash Academy to discuss your options.
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Allergies and Sensitivities
We are not responsible for any allergies or sensitivities to our products. If you experience a reaction to the adhesive, we will remove the lashes at no cost, but no refunds will be provided.
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Pre-Appointment Preparation
For best results, please avoid wearing mascara for at least 24 hours before your appointment.
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Mascara Removal Fee
If you arrive with mascara on, there will be an additional charge for removal.